Welcome to CLAT Gurukul! We are committed to providing you with a seamless shopping experience for all your exam preparation needs. This page outlines our shipping and delivery policies, ensuring transparency and clarity about how we handle your orders.

1. Order Processing

• Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirms that we have successfully received your order.
• Processing Time: Orders are typically processed within 1-2 business days. This includes the time taken to verify payment and prepare your order for shipping.
• Business Hours: Our business hours are Monday to Friday, 9:00 AM to 6:00 PM IST, excluding weekends and public holidays.

2. Shipping Methods and Delivery Time

• We offer reliable shipping services to deliver your products in a timely manner.
• Standard Delivery: The majority of our products are shipped via standard delivery services.
  • Delivery Time: Delivery typically takes 5-7 business days, depending on your location within India.
  • Shipping Charges: Shipping fees may vary depending on the weight of the items, delivery location, and type of service chosen during checkout. For more details, please refer to the shipping section at checkout.

3. Shipping Costs

• Shipping costs are calculated based on the delivery address and weight of the order.
• For orders within India, we strive to keep shipping costs minimal. You’ll be able to view the exact shipping cost at checkout before confirming your order.
• For large or bulk orders, additional shipping charges may apply. Our customer support team will notify you if this happens.

4. Order Tracking

• Once your order is dispatched, you will receive a shipping confirmation email with tracking details, so you can monitor the progress of your delivery.
• You can track your order using the tracking number provided in the email.

5. Delivery Locations

• We deliver to most locations across India. However, certain remote or hard-to-reach areas may have limited shipping options.
• If you are located in a restricted area, our customer support team will inform you of any alternate delivery arrangements or possible delays.

6. Late or Missing Deliveries

• While we do our best to ensure timely delivery, certain factors like weather, courier delays, or local restrictions may cause a delay in shipping.
• If your order has not arrived within the expected time frame, please check the tracking details first.
• In case you haven’t received your order after the expected delivery period, please contact our support team at support@clatgurukul.in for assistance.

7. Damaged or Defective Items

• We take great care in packaging your orders. However, in the unlikely event that your order arrives damaged or defective, please reach out to our customer service team within 48 hours of receiving the product.
• You can initiate a return or replacement process by contacting us at support@clatgurukul.in with clear pictures of the damage or defect.

8. Cancellation & Returns

• Cancellation: If you wish to cancel your order, please contact us immediately at support@clatgurukul.in. Orders that have not yet been dispatched can be canceled.
• Returns: We offer a return policy for certain products (such as study materials or practice papers) within 7 days of delivery. Please refer to our Return and Refund Policy for more details.

9. International Orders

• Currently, we only offer shipping within India. We do not ship to international destinations at this time.

10. Contact Us

If you have any questions regarding shipping or delivery, please feel free to reach out to our customer support team:

• Email: support@clatgurukul.in
• Phone: +91 7903086545
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Thank you for choosing CLAT Gurukul. We are here to support you on your journey to success!